These survey FAQs address questions that researchers have about the PureSpectrum platform. Have any additional questions? Reach out to the Customer Success team at firstname.lastname@example.org. We would love to connect with you!
General Survey FAQs
1. What countries can I field in?
You can field in 50+ countries. See a list of current countries below. Don’t see the country you need to field? Please contact your account manager to have it added.
- Puerto Rico
- Costa Rica
Middle East & Africa
- South Africa
- United Arab Emirates
- Hong Kong
- New Zealand
- South Korea
- Czech Republic
- United Kingdom
2. How is Incidence Rate (IR) calculated?
Incidence is calculated as a conversion, using the formula (Completes / (Survey Entrants – Quality Terminations)). This conversion calculation most closely reflects how the panels sending to your survey understand project performance.
3. How do I select panels for my survey?
As you enter survey audience qualifications during the set up process, the top right Feasibility and CPI box will populate. PureSpectrum Marketplace offers transparent multi-source supply. View the available panels from the Feasibility drop down for your project before you launch and choose who you want to receive sample from.
PureSpectrum vets all suppliers to ensure a quality marketplace. In addition, PureScore, PureSpectrum’s proprietary respondent scoring system, assures only high-quality respondents get into your surveys.
4. Can I change quotas after my survey has launched?
Yes, PureSpectrum Marketplace allows you to manage projects while in field. Manipulate existing quotas, add, delete and modify quota goals all in one place. Survey management has never been this easy.
5. Can I target by location within a country?
Yes, we offer location targeting options. You can also upload a list of zip or postal codes for more precise fielding and create custom quota groups.
6. How do I set up redirect links for my survey?
Follow the redirect guide found on the “Finalize and Launch” page of the survey set up under “Redirect Links”. You will only need one set of redirects for all Marketplace suppliers.
The PureSpectrum platform removes the need to email with multiple parties, enables you to consolidate quota tracking and instantly communicates changes with all suppliers so you don’t have to reach out to them directly.
7. How do I launch a survey?
After implementing your survey link and redirects, test the project for a successful completed session. Following a successful test, decide if you want to turn on any of PureSpectrum’s special features, and launch. Once you launch the project, the integrated panels that you have selected will immediately start sending based on the audience and quotas that you have set up.
8. How can I conduct a tracking study on Marketplace?
Follow the prompts and launch your first wave. For the next wave, you can simply “Clone” the last survey, and adjust the title, completed interview goal and links as necessary. Supplier allocations can be controlled to keep consistent blend of panels.
9. Can I recontact respondents?
Yes, you are able to recontact respondents. Reach out to your Account Manager to learn more about setting up recontact surveys.
10. Do you have B2B survey sample?
Yes, you can select from a choice of qualification questions in “Advanced Targeting” to access B2B survey respondents.
11. Is PureSpectrum deduplicating respondents?
Yes. Before a respondent enters your survey, PureSpectrum uses device fingerprinting, fraud detection and PureScore to deliver only real, unique and quality respondents. You can also deduplicate respondents from prior PureSpectrum surveys by grouping them on the Finalize page.
Any questions we didn’t get to here? Contact your Client Success Manager or email@example.com to answer your specific survey questions.
PureSpectrum Marketplace Features
1. How can I spread out my survey completes over time?
PureSpectrum’s Field Evenly Over Time (FEOT) feature allows you to spread out completes over a period of time.
2. Can I set individual prices on quotas within the same survey?
Yes, and Quota Based Pricing (QBP) is one of PureSpectrum’s most popular features. QBP removes the need to monitor and adjust pricing for harder to reach quotas, allowing you to fill quotas more efficiently and save time in field.
3. Is it possible to schedule the launch of a survey?
It is. You no longer need to adjust schedules to fit project timelines. Set up the scheduled launch of your surveys in advance and get into field at any time of the day or night.
4. Do you integrate with survey softwares?
Yes, PureSpectrum has integration capabilities with multiple software tools and enables you to keep your current survey creation process while enhancing your sampling experience.
5. Can I set nested quotas for my survey?
Yes, set nested quotas before you launch your project to ensure your specific quota needs are being fielded correctly. Nest any of the quota groups from different qualifications that you have created.
6. Can I check feasibility before launching?
Yes you can. Use PureSpectrum’s feasibility tool to verify the feasibility of your project before launching. Use in tandem with the quota nesting feature to view attainable audiences within the platform and ensure your project’s success.
7. Can I set a quota based off of census representation?
Yes, selecting “Census” on a quota drop down will apply census-based quota percentages. This feature is available in the US and several other markets.
8. Do you offer a buy API?
We do. Automate your work and get to sampling in just two API calls. The PureSpectrum Buy API simplifies your survey creation and fielding.
9. What other capabilities does the platform have?
PureSpectrum’s product and client success teams work in concert to create usable, meaningful features that researchers can easily adapt into their workflows. To get a complete overview of the platform and its features, connect with the PureSpectrum team at firstname.lastname@example.org.
PureSpectrum Marketplace Pricing
1. What is my cost on this survey project? Are there any other fees?
The final cost of your project is only the cost of your completed interviews. There are no additional fees on top of the CPIs you agree to.
2. Do you have project minimums?
No, there are no project minimums. Your company will receive a monthly, itemized invoice for all projects run in a calendar month.
3. What impacts survey pricing?
The audience target, time in field, Length of Interview (LOI), Incidence Rate (IR) impacts the CPI.
4. Is there a fee to use the Marketplace?
No, we do not charge a platform fee to use the Marketplace. The PureSpectrum team is happy to walk you through the interface and get you set up with credentials so you can field projects on your own.
PureSpectrum Data Quality
PureSpectrum uses proprietary methodology and machine learning to ensure reliable insights. To learn more, view additional survey FAQs specific to data quality below:
1. What does PureSpectrum do for Data Quality?
As the Marketplace operator, PureSpectrum has responsibility for the quality of the respondents and surveys made available. All Marketplace panels are interviewed and vetted before commencing API development. Before being made available to the full Marketplace, new panels send to select accounts in a probationary period. All respondents pass through rules based deduplication and fraud checks, contributing to our proprietary screen, PureScore.
2. What is PureScore?
PureScore is a comprehensive, advanced Machine Learning driven, scoring system designed to measure individual survey respondent quality on a scale of 0-10. The model finds patterns in the profiles and behaviors of respondents, and the more a respondent deviates from the ideal, the lower their PureScore. Every inconsistency is flagged and penalized, decreasing the respondent’s PureScore.
3. Explain the scale of 0-10.
Respondents with a PureScore of 0-5 are blocked from taking surveys on the platform. Those with a score above 5 are allowed to participate in surveys. As respondents display inconsistent behavior, their scores will decrease. Respondents with a PureScore of 5 and below have exhibited screening inconsistencies and are blocked from taking buyer surveys. However, they will still receive opportunities from suppliers to return to the platform and answer questions on the PureSpectrum screener. This allows them to demonstrate consistent behavior and build up their score to back above 5.
4. What deduplication efforts does PureSpectrum take?
By monitoring browser type, operating software, internet connection, device type and settings and unique respondent ID (PSID), the PureSpectrum system can determine if a respondent already took the survey from the same or different panel within the Marketplace.
5. Is the score viewable?
No, this score is not visible.
6. Is there an additional cost to use PureScore?
No, not if you are buying from the Marketplace. PureScore is an added layer of data quality on the PureSpectrum platform included in the sample costs to ensure the quality you deserve.
7. Is this service only available on the PureSpectrum platform?
Yes, a respondent must pass through PureSpectrum to be scored. They must have a unique PureSpectrum ID (PSID) to receive a PureScore. It is a PureSpectrum proprietary model to ensure respondent quality and consistency.
Have a question that wasn’t answered in these survey FAQs?
Contact the Customer Success team at email@example.com