United States 

Account Manager (Westlake Village, CA or Remote)

PureSpectrum is seeking an Account Manager to join our team. An Account Manager is a key point of contact for existing clients and defines the PureSpectrum experience for our user base. In this role, you will be responsible for managing a defined territory with a revenue quota focused on growth and retention. The job requires an organized, detail-oriented individual who can successfully manage multiple clients in a fast-paced, dynamic environment.

 

Responsibilities:

  • Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate
  • Find creative solutions to solve customer needs as they arise
  • Proactively support existing account relationships to provide best in industry client experience
  • Partner with Client Development to onboard new clients and platform users
  • Report on key performance metrics
  • Combine critical thinking and analysis with software resources to efficiently execute responsibilities
  • Collaborate with other Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives.

Requirements and Qualifications:

  • Candidates must have 3+ years of account management experience specifically at a Market Research Supplier
  • Bachelor’s degree in related field or equivalent education/professional experience required
  • Excellent and effective verbal and written communication skills
  • Strong follow-through skills
  • Well-developed time management and multi-tasking skills
  • Solid judgement and decision-making abilities
  • Knowledge of project management tools and concepts
  • Strong analytical aptitude, results oriented mindset with great attention to detail
  • Proficiency with MS Word & Excel and familiarity with CRM based solutions (i.e, Pipedrive, Salesforce, NetSuite, etc.)

 

Sales Director/Client Development

PureSpectrum seeks an experienced sales leader who will build and manage long-term relationships with our clients, grow existing accounts and identify new clients in the assigned territory. Your strengths include managing a unique portfolio of clients, developing new business from existing clients and actively seeking new sales opportunities.

Responsibilities:
  • Develop strong relationships with your clients, connecting with key business stakeholders.
  • Serve as the lead point of contact for clients, supported by internal team.
  • Manage strategic high-level management and transactional sales activity, including creating customized client projects.
  • Answer client queries and identify new business opportunities.
  • Work closely with cross-functional teams, Customer Success and Product, to improve the entire client onboarding experience.
  • Collaborate with internal teams to achieve monthly goals, while keeping clients satisfied and engaged with our products and services.
  • Forecast and track key account metrics (includes travel to client meetings once business travel restrictions are lifted).
Requirements and Qualifications:
  • 5 years of successful sales and experience within a market research organization.
  • Experience delivering client-focused solutions.
  • Proven ability to collaborate and build strong relationships with clients, especially at the Executive level.
  • Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management).
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Strong aptitude sense for technology, with the ability to use, demonstrate, and speak about new technologies.
  • Excellent listening, negotiation and presentation abilities.
  • BA/BS Degree.

Client Services Operations, Associate (Westlake Village, CA)

PureSpectrum is looking for a Client Services Operations, Associate. If you’re looking to be part of a rapidly growing technology company in Westlake Village, CA, and are passionate about shaping the user experience of our market research clients, we’re looking for you. CS Ops. Associate at PureSpectrum service and support clients who use our technology in their market research operations. You’ll be the first line of assistance for client needs and will have the opportunity to own client relationships and drive the adoption of our technology. The role requires an organized, resourceful individual who can successfully manage multiple initiatives in a fast-paced, rapidly changing startup environment.

Responsibilities:

  • Partner with sales team to onboard new clients
  • Build strong relationships with our clients, providing guidance around product features, best practices, and platform use
  • Proactively anticipate, troubleshoot, overcome, and/or escalate client and product needs
  • Translate client feedback into actionable items for our product and sales teams
  • Develop expertise in market research, API technology, and change management strategies
  • And whatever else comes your way!
Requirements and Qualifications:

  • BA/BS Degree
  • Passion for consultative problem solving to identifying client opportunities/solutions
  • Excellent communication and analytical skills, with experience in using Excel
  • Market research industry and project management experience a plus

Project Manager

The role of the project manager is to deliver market research projects by coordinating with the clients, survey programmers and data processors. The project manager will actively work on PureSpectrum sampling platforms to effectively field the projects and make sure that the projects quotas are completed in a timely manner. This role also involves communication with sample partners/vendors.

 

Responsibilities:

 

You will be part of a global team responsible for successfully managing survey projects from start to finish. Responsibilities of a Project Manager include:

  • Takes total ownership of projects starting with the project kick-off with client till the final deliverables.
  • Should be able to work on PureSpectrum platform for Sampling and fielding
  • Work with Survey Programmers, Data Processors and Clients to make sure that data and deliverables are delivered accurately and timely.
  • Must be able to Test online survey links
  • Keeping client updated on the project progress
  • Ensuring that the project key metrics are met which include Quality, Timelines and Profitability
  • Effectively communicates project delivery challenges to client in timely manner and provides client acceptable solutions

 

Requirements:

 

  • Bachelor’s Degree or equivalent experience
  • Working knowledge of Microsoft Excel
  • Must be able to prioritize projects effectively, work independently, and adhere to strict deadlines
  • Capable of working in a fast-paced and dynamic environment under strict deadlines
  • Team player who works well on group projects
  • Hands on experience in handling all phases of Market Research Project Management which include Sampling, Fielding, Programming and Data Processing coordination, Testing survey links etc.

Product Manager (Westlake Village, CA or Seattle, WA or Remote)

As Product Manager your overall responsibility should be at the intersection of business, technology, and the customer.  You should be obsessed with optimizing our products, achieving business goals, and maximizing return on investment.  This extends from increasing the profitability of existing products to developing new products for the company.  The role requires a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.

This role is the voice of the customer inside the business and must be passionate about the user experience.  You will build products from existing ideas, and help to develop new ideas based on your experience and your contact with customers and prospects.  You must enjoy spending time “in the market” to understand customer/prospect challenges and opportunities, and find innovative solutions for the broader market.

You must also be able to communicate with all functional areas within the company. You will work with engineering to define product release requirements. You will work to help define the go-to-market strategy, help understand the product positioning, key benefits, and target customer(s). You will also serve as the internal and external technical subject matter expert for our product offerings, partnering with sales to support key customers and prospects.

Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial.  This is a strategically important, yet hands-on customer-facing position, working with many different types of clients, levels in organizations, and varying roles and levels of technical expertise to successfully implement and grow usage of PureSpectrum.

Responsibilities:
  • Managing the product line life cycle from strategic planning to tactical activities.
  • Specifying market requirements for current and future products by conducting market research supported by on-going conversations with customers, non-customers, and internal stakeholders.
  • Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
  • Participate in development and implementing a company-wide go-to-market plan, working with all departments to execute.
  • Analyzing potential partner relationships for the product.
  • Sales enablement – communicate the value proposition of the products to the sales team and help develop sales tools that support the selling process of the products. This will include but is not limited to managing customer trials.
  • Technical Support – serve as technical product expert internally and externally providing support to customers to ensure optimal satisfaction.
  • Product Launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan.
Requirements and Qualifications:
  • Minimum of a Bachelor’s degree in a relevant field.
  • 3-5 years of hands on experience in a product management role, preferable with Software-as-as-Service (SaaS) applications.
  • Online market research industry experience preferred.
  • Familiarity with Jira and Agile SCRUM development.
  • Strong analytical skills.
  • Strong verbal and written communication skills.
  • Able to work with various departments, levels of management and levels of technical expertise.
  • Able to interface with customers and prospective customers as a technical subject matter expert.
  • Ability to break up larger projects into individual pieces, assess complexity of tech pieces, and distribute the work amongst team members.
  • Project Management Skills with the ability to keep projects on track and/or communicate issues.
  • Strong oral, written communication skills, including the ability to communicate effectively with non-technical users.
  • A self-starter with strong multi-tasking skills and desire to continue to learn.
  • Must be an excellent team player with the ability to handle stressful situations.
  • Experience working in a startup environment with a demonstrated positive attitude and ability to work in a face-paced environment.

Principal Engineer (Westlake Village, CA or Seattle, WA or Remote)

This is an exciting opportunity to join our growing PureSpectrum team in the Principal Engineer role. The Principal Engineer is responsible for Engineering decisions with implications impacting code, deployment, QA, infrastructure, and uptime.  They are also responsible for managing and mentoring Developers and contributing to and improving software systems and the development process. This is a strategically important, yet hands-on position, working collaboratively within the technology team (comprised of product and engineering), to help accelerate the growth of PureSpectrum.

Responsibilities:
  • Manages a team of developers, providing feedback and training where necessary, conducting performance reviews, assisting with recruitment and dealing with any issues within the team.
  • Lead and mentor developers assigned to the products/projects ensuring performance, maintainability, and functional requirements from design to rollout and support.
  • Working with engineering staff, collaborating on hardware and system monitoring requirements to insure expected performance and reliability of the system developed.
  • Assists in developing and ensures adherence to standards and procedures for software engineering staff.
  • Proactively communicate and work to mitigate changes to project timelines, degradation in performance applications, and concerns with the project and/or product direction.
  • Active participation in sprints to add velocity and ensure timely delivery against commitments.
Requirements and Qualifications:
  • Bachelor’s Degree in a STEM Discipline (Science, Technology, Engineering, or Mathematics) from an accredited University/College.
  • Strong experience and knowledge in backend development using Node.js, databases (MongoDB), REST/GraphQL APIs, Redis, etc.
  • Experience in front end development using React, Angular, Vue, etc.
  • DevOps experience to setup, configure and maintain your own dev/build environment.
  • Strong knowledge of Javascript, or other runtime languages.
  • Knowledge of modern software engineering best practices including test driven development, unit testing, code reviews, design documentation, etc.
  • Knowledge of containerization technologies (Docker, Kubernetes, etc.)
  • Knowledge of data technologies such as MapReduce, Hadoop, and Elasticsearch, etc.

Europe

Project Manager (Global)

The role of the project manager is to deliver market research projects by coordinating with the clients, survey programmers and data processors. The project manager will actively work on PureSpectrum sampling platforms to effectively field the projects and make sure that the projects quotas are completed in a timely manner. This role also involves communication with sample partners/vendors.

Responsibilities:

You will be part of a global team responsible for successfully managing survey projects from start to finish. Responsibilities of a Project Manager include: 

  • Takes total ownership of projects starting with the project kick-off with client till the final deliverables.
  • Should be able to work on PureSpectrum platform for Sampling and fielding
  • Work with Survey Programmers, Data Processors and Clients to make sure that data and deliverables are delivered accurately and timely.
  • Must be able to Test online survey links
  • Keeping client updated on the project progress
  • Ensuring that the project key metrics are met which include Quality, Timelines and Profitability
  • Effectively communicates project delivery challenges to client in timely manner and provides client acceptable solutions
Requirements:

  • Bachelor’s Degree or equivalent experience
  • Working knowledge of Microsoft Excel
  • Must be able to prioritize projects effectively, work independently, and adhere to strict deadlines
  • Capable of working in a fast-paced and dynamic environment under strict deadlines
  • Team player who works well on group projects
  • Hands on experience in handling all phases of Market Research Project Management which include Sampling, Fielding, Programming and Data Processing coordination, Testing survey links etc.

India

Data Processor

The role of the data processor is to prepare and process data of online market research surveys. The Data Processor will be responsible for data
validation and delivery of cross-tabulations, SPSS files by using Quantum, SPSS and Excel. This position requires direct communication with clients and onsite project managers along with data processing.
Responsibilities:
You will be part of a global team responsible for successfully managing survey projects from start to finish. Responsibilities of a Data Processor
include:
  • Work with Survey Programmers, Project Managers and Clients tomake sure that data and deliverables are delivered accurately and timely.
  • Should be able to define timelines based on the questionnaire and Tab Specs
  • Work with survey programmer to retrieve the necessary data files and understand data and data maps.
  • Perform data validation to ensure high quality data in line with thequestionnaire
  • Create Cross Tabulation of the data with respect to the Tab Specs using Quantum and SPSS
  • Create client standards for tabulations and Excel Macros
Requirements:
  • Bachelor’s Degree or equivalent experience
  • Working knowledge of Microsoft Excel
  • Must be able to prioritize projects effectively, work independently, and adhere to strict deadlines
  • Capable of working in a fast-paced and dynamic environment under strict deadlines
  • Team player who works well on group projects
  • Hands on experience working with Quantum and SPSS and Excel.

 

Survey Programmer

The role of the survey programmer is to execute and deliver online market research surveys using different platforms like Decipher (Preferred) and Qualtrics using web-based programming languages such as python, HTML, JQuery etc. This position requires direct communication with clients and onsite project managers along with survey programming.

Responsibilities:

You will be part of a global team responsible for successfully managing survey projects from start to finish. Responsibilities of a Survey Programmer include:

  • Reviewing survey questionnaires for quality, compliance, and best practices
  • Should be able to define timelines based on the questionnaire from the client and suggesting effective ways of reducing overall length and survey fatigue
  • Programming surveys into survey platforms like Decipher (Preferred) and Qualtrics
  • Testing surveys to ensure all programming instructions, logic, flow have been implemented
  • Downloading, Checking and Formatting Interim and Final data for review and delivery in different formats.
Requirements and Qualifications:
  • Bachelor’s Degree or equivalent experience
  • Working knowledge of Microsoft Excel
  • Much have inclination for high quality programming
  • Must be able to prioritize projects effectively, work independently, and adhere to strict deadlines
  • Capable of working in a fast-paced and dynamic environment under strict deadlines
  • Team player who works well on group projects
  • Experience using online survey platform Decipher (Preferred) , Qualtrics
  • Experience with programming languages and/or web development (HTML, CSS, JavaScript)

 

 

Project Manager (Global)

The role of the project manager is to deliver market research projects by coordinating with the clients, survey programmers and data processors. The project manager will actively work on PureSpectrum sampling platforms to effectively field the projects and make sure that the projects quotas are completed in a timely manner. This role also involves communication with sample partners/vendors.

 

Responsibilities:

 

You will be part of a global team responsible for successfully managing survey projects from start to finish. Responsibilities of a Project Manager include:

 

  • Takes total ownership of projects starting with the project kick-off with client till the final deliverables.
  • Should be able to work on PureSpectrum platform for Sampling and fielding
  • Work with Survey Programmers, Data Processors and Clients to make sure that data and deliverables are delivered accurately and timely.
  • Must be able to Test online survey links
  • Keeping client updated on the project progress
  • Ensuring that the project key metrics are met which include Quality, Timelines and Profitability
  • Effectively communicates project delivery challenges to client in timely manner and provides client acceptable solutions

 

Requirements:

 

  • Bachelor’s Degree or equivalent experience
  • Working knowledge of Microsoft Excel
  • Must be able to prioritize projects effectively, work independently, and adhere to strict deadlines
  • Capable of working in a fast-paced and dynamic environment under strict deadlines
  • Team player who works well on group projects
  • Hands on experience in handling all phases of Market Research Project Management which include Sampling, Fielding, Programming and Data Processing coordination, Testing survey links etc.

APAC

Account Manager (Singapore)

PureSpectrum is seeking an Account Manager to join our team here in APAC HQ, Singapore.  An Account Manager is the key point of contact for existing clients and defines the PureSpectrum experience for our user base.  In this role you will be responsible for managing a defined territory with a revenue quota focused on growth and retention. The job requires an organized, detail-oriented individual who can successfully manage multiple clients in a fast-paced, dynamic environment.

Responsibilities:
  • Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate
  • Find creative solutions to solve customer needs as they arise
  • Proactively support existing account relationships to provide best in industry client experience
  • Partner with Client Development to onboard new clients and platform users
  • Report on key performance metrics
  • Combine critical thinking and analysis with software resources to efficiently execute responsibilities
  • Collaborate with other Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives
Requirements and Qualifications:
  • Candidates must have 3+ years of account management experience specifically at a Market Research Supplier coming equipped with a demonstrated network and proven track record
  • Bachelor’s degree in related field or equivalent education/professional experience
  • Excellent and effective verbal and written communication skills in English plus one regional language
  • Strong follow-through skills
  • Well-developed time management and multi-tasking skills
  • Solid judgement and abilities
  • Knowledge of project management tools and concepts
  • Strong analytical aptitude, results oriented mindset with great attention to detail
  • Proficiency with MS Word & Excel and familiarity with CRM based solutions (i.e, Pipedrive, Salesforce, NetSuite, etc.)

 

Location and Visa status:

Given the current travel and visa requirements positions are currently only open to Singapore based and visa eligible candidates (i.e. SG, PR, EP, etc.)

 

 

APAC Supply Acquisition Leader (Singapore)

PureSpectrum requires an energetic, motivated, and ambitious sales professional to grow our supply partnerships across the region.
This is an exceptional opportunity to join our growing PureSpectrum team in a customer-focused sales role to be based in our regional HQ in Singapore.

The ideal candidate will be able to successfully build a sales funnel by prospecting for new customers and close new partnership deals clearly communicating the benefits of partnering with PureSpectrum. This is a strategically important, hands-on position, working with many different types of levels in organizations to successfully implement and grow the usage of PureSpectrum.

Responsibilities:
  • Significantly grow active supply across the APAC region
  • Achieve quarterly / annual new partner and new supply goals
  • Be an evangelist for our supply technology to prospects, partners, and internal stakeholders
  • Collaborate with internal and external stakeholders for process and product improvements
  • Collaborate with colleagues across multiple departments to facilitate continued and consistent supply growth.
  • Using personal network, social media, and contact lists to build and manage partnership pipeline, prospect sample suppliers and set up meetings.
  • Conduct product demos and close deals.
Requirements and Qualifications:
  • Bachelor’s degree is strongly preferred.
  • At least 4 years of hands-on experience in a business development role, preferably within Market Research, Sampling, Loyalty Solutions, Digital Marketing or Software-as-as-Service (SaaS) applications.
  • Self-motivated and ambitious desire to exceed targets.
  • Proven Track record of successful sales skills and techniques.
  • Familiarity with CRM/ tracking systems such as Pipedrive, Salesforce.com, Zendesk and Jira.
  • Strong verbal and written communication skills in both English and one other regional language
  • Able to work with various departments, senior decision-makers with levels of technical expertise including API discussions
  • Strong organizational skills; able to prioritize tasks and issues
  • Strong multi-tasking skills and desire to continue to learn
  • Positive attitude and ability to work in a fast-paced environment
  • Given the impact of Covid-19 specifically around travel, the position is only available to those residing in and eligible to work (without visa sponsorship) in Singapore.
  •  

Location and Visa status:

Given the impact of Covid-19 specifically around travel, the position is only available to those residing in and eligible to work (without visa sponsorship) in Singapore.

 

 

Client Services Operations, Associate (Singapore)

PureSpectrum is looking for a Client Services Operations, Associate. If you’re looking to be part of a rapidly growing technology company in Singapore and are passionate about shaping the user experience of our market research clients, we’re looking for you. A CS Ops. Associate at PureSpectrum services and supports clients who use our technology in their market research operations. You’ll be the first line of assistance for client needs and will have the opportunity to own client relationships and drive adoption of our technology. The role requires an organized, resourceful individual who can successfully manage multiple initiatives in a fast-paced, rapidly changing startup environment.

Responsibilities:
  • Partner with sales team to onboard new clients
  • Build strong relationships with our clients, providing guidance around product features, best practices and platform use
  • Proactively anticipate, troubleshoot, overcome, and/or escalate client and product needs
  • Translate client feedback into actionable items for our product and sales teams
  • Develop expertise in market research, API technology, and change management strategies
  • And whatever else comes your way!
Requirements and Qualifications:
  • Candidates must have 3+ years of Client Services / Account Management experience specifically at a Market Research Supplier coming equipped with a demonstrated network and proven track record
  • Bachelor’s degree in related field or equivalent education/professional experience
  • Excellent and effective verbal and written communication skills in English plus one regional language
  • Strong follow-through skills
  • Well-developed time management and multi-tasking skills
  • Solid judgement and abilities
  • Knowledge of project management tools and concepts
  • Strong analytical aptitude, results oriented mindset with great attention to detail
  • Proficiency with MS Word & Excel and familiarity with CRM based solutions (i.e, Pipedrive, Salesforce, NetSuite, etc.)

 

Location and Visa status:

Given the current travel and visa requirements positions are currently only open to Singapore based and visa eligible candidates (i.e. SG, PR)

 

 

Project Manager (Global)

The role of the project manager is to deliver market research projects by coordinating with the clients, survey programmers and data processors. The project manager will actively work on PureSpectrum sampling platforms to effectively field the projects and make sure that the projects quotas are completed in a timely manner. This role also involves communication with sample partners/vendors.

Responsibilities:

 

You will be part of a global team responsible for successfully managing survey projects from start to finish. Responsibilities of a Project Manager include:

  • Takes total ownership of projects starting with the project kick-off with client till the final deliverables.
  • Should be able to work on PureSpectrum platform for Sampling and fielding
  • Work with Survey Programmers, Data Processors and Clients to make sure that data and deliverables are delivered accurately and timely.
  • Must be able to Test online survey links
  • Keeping client updated on the project progress
  • Ensuring that the project key metrics are met which include Quality, Timelines and Profitability
  • Effectively communicates project delivery challenges to client in timely manner and provides client acceptable solutions

Requirements:

  • Bachelor’s Degree or equivalent experience
  • Working knowledge of Microsoft Excel
  • Must be able to prioritize projects effectively, work independently, and adhere to strict deadlines
  • Capable of working in a fast-paced and dynamic environment under strict deadlines
  • Team player who works well on group projects
  • Hands on experience in handling all phases of Market Research Project Management which include Sampling, Fielding, Programming and Data Processing coordination, Testing survey links etc.

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